Placing an Order
What payment methods do you accept?
For Domestic US orders we accept payment with Visa, MasterCard, American Express, Discover, Diners Club, Shop Pay, Shop Pay Installments, Apple Pay, Google Pay & Meta Pay.
For International orders, please refer to the payment offering at Checkout.
In order for us to accept payment, your billing and credit card addresses must match.
AntiSocialSocialClub is not responsible for shipping issues due to typographical errors. Immediately upon purchase, a preauthorization will be placed on your card for your order amount.
Can I have my order sent to a shipping facility?
Yes! We are not responsible for any damage, lost or missing items once the package has been received at their facility.
Why couldn't I place an order?
Due to the exclusive nature of the product and high demand, certain items may sell out quickly. If a product is still available on-site, please contact customer service to assist with an order.
How can I track my order?
Your order tracking number will be sent to the email address used to place your order once your order has been shipped.
If you have created an account, you can log in here and review your Order History and check your order status.
What is your processing order time?
Processing time is the time between when an order is placed and when the order is fulfilled. Items are made to order and may take up to 5 weeks to fulfill.
How do I modify an order?
We are unable to modify products or sizes after an order is placed.
How do I update my shipping address or shipping method?
To modify your shipping address or shipping method, we request that you contact Customer Service within 24 hours of placing your order. After this timeframe, we recommend contacting the designated shipping carrier for any updates or inquiries regarding your shipment once tracking is received.
Can I cancel my order?
Cancellation requests must be made within 24 HRS after the order is placed. Please contact customer service with your name, email, and order number.
In order to request a cancellation, we respectfully ask that you contact our Customer Service department within 24 hours.
Where will my order ship from?
All orders ship out of our USA shipping facility.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs and potential duties & taxes will be calculated at checkout. Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase. They will appear as a separate line item at checkout if not already included in product prices. Some countries require payments for duties and taxes to be paid upon delivery and will be the customer’s responsibility to complete.
How long will it take to get my order?
After receiving your tracking number: Domestic (US) orders deliver within 7 to 10 days. International orders, on average, deliver within 5 to 7 days.
What shipping carriers do you use?
Domestic orders ship via UPS. International orders ship via DHL Express.
What are your shipping costs?
Shipping rates will be calculated at checkout as it will vary depending on order weight and location.
Exchanges & Returns
Do you offer exchanges and returns?
All items are made to order and we do not provide options for exchanges or returns.
What if I receive the incorrect item or size?
Please reach out to our customer support by filling out this form or email email@example.com including your order number, name on the order, email the order was made with & your request.
Do you offer Gift Cards?
We do not offer gift cards.
When are you releasing products?
Most of our items do not have a set release dates. Please sign up to our newsletter with your email and or sign up for texts and you will receive alerts and exclusive access each time we release new products.
Do I have to set up an account to place my order?
No—you do not need an account with www.antisocialsocialclub.com in order to shop with us. However, registering for an account with us is easy and provides you with the following benefits:
- Quick and easy checkout
- Personalized profile including payment options and address book
- Order History
- Email updates: be the first to hear about product launches and exclusive events.
Click here to open an account.
Our Contact Information
We are here to support you.
Our chat hours are available from 9 AM to 6 PM Pacific Time. Chat hours aren't available on Wednesday & Thursday.
Fill out this form to contact us or email us firstname.lastname@example.org.
We are not open for on New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
What is the typical response time for emails?
Emails are typically responded within 48 hours, except during periods of high demand. Please include your name, phone number and order number to avoid delays in response.
What if I need assistance when your live chat feature is not available?
Please contact us by filling out this form or email email@example.com and customer service will gladly assist you with any questions.
Shop Pay Installments
What is Shop Pay Installments?
Shop Pay Installments is a payment option that lets customers receive their order right away and pay in 4 interest-free installments, due every 2 weeks. Please note Shop Pay Installments is available for orders of $50 - $17,500 including tax, shipping, and discounts.
Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.
AntiSocialSocialClub is unable to issue merchandise credit for Shop Pay Installment purchases.
* Payment options are offered by Affirm and are subject to eligibility check and may not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.
How it works?
- Add items to your cart.
- Check out with Shop Pay.
- Choose to pay in 4 installments.
What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.
* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
Which payment methods are accepted if I use the option to pay in installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Are there late fees?
No, there are no late fees if you miss a scheduled payment.
Can I use Shop Pay Installments if i’m an international customer?
Shop Pay Installments is only available to customers with a US billing address within the US and a US mobile phone number. Customers with international billing addresses will not be able to set up an account with Shop Pay Installments.
What if I can’t pay an installment?
There are no late fees for customers who miss a scheduled payment and Affirm will provide full customer service to customers who use Shop Pay Installments. Please contact Affirm support at shop.affirm.com/help for additional assistance.